Frequently Asked Questions
Everything you need to know about shopping with Casiopk
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund or exchange.
What payment methods do you accept?
Casiopk accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight variations in color may occur.